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Refund Policy
We want you to love your [Reflection Elite] mirrors and home decor. If something isn't perfect, we're here to make it right with a fair, hassle-free process. Our policy complies with Indian consumer laws, including the Consumer Protection Act, 2019, and prioritizes your satisfaction.
Return Eligibility Criteria
Items must be:Unused, unopened, and in original condition with all packaging, tags, and accessories.Undamaged and free from marks, scratches, or alterations.Returned with proof of purchase (order confirmation).
Return Timeframe
Change of Mind: [7 DAYS] from delivery date.Damaged/Defective/Wrong Item: Report within 48 hours of delivery with photos for priority handling.
Refund Process and Timing
Email [Reflectionelite.com@gmail.com] with your order number, reason, and photos (if applicable).We’ll issue a return authorization (RA) label within 24 hours.Pack securely and ship back using the RA label.Once received and inspected (2-3 business days), refunds process within [REFUND PROCESSING TIME] to your original payment method.Track refund status via your account or email confirmation.
Exchange Options
Prefer an exchange? Same process applies—select a replacement during your return request. We’ll ship the new item free if it’s a 1:1 value swap (same or lower price). Upgrades may incur extra charges.
Damaged, Defective, or Wrong Product Handling
Contact us immediately with photos/video of the issue.We'll arrange free pickup/replacement or full refund—no return shipping needed.For partial damage, we may offer repair, partial refund, or store credit.
Non-Returnable Items
Custom-made or personalized mirrors.Clearance/sale items marked "Final Sale."Fragile items damaged due to improper handling post-delivery.Products used/altered (e.g., installed mirrors with scratches).
Return Shipping Costs
Damaged/Defective/Wrong Item: Free (we cover pickup).Change of Mind: Customer pays return shipping ([Insert Cost Estimate, e.g., ₹100-300 based on location]).Original shipping fees are non-refundable.Need Help? Email [Reflectionelite.com@gmail.com]—our team responds within 24 hours. Rest assured, we're committed to resolving issues quickly so you can focus on styling your space. Thank you for trusting [Reflection Elite]!
