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Terms of Service
reflection elite
Welcome to [Reflection Elite]. These Terms of Service ("Terms") govern your access to and use of our website [reflectionelite.com] (the "Site"), services, and purchase of premium mirror and home decor products. By using the Site or placing an order, you agree to these Terms. If you do not agree, please do not use our services. We comply with Indian consumer laws, including the Consumer Protection Act, 2019.
1. Account Terms :
To make purchases, you may need to create an account. You agree to:Provide accurate, current information during registration and updates.Keep your password confidential and notify us immediately of any unauthorized use.Be responsible for all activity on your account.
We reserve the right to suspend or terminate accounts for violations, fraud, or non-payment. You must be 18+ or have parental consent.
2. Pricing and Payment
All prices are in INR and include applicable taxes (GST) unless stated otherwise.We reserve the right to modify prices at any time; current prices apply at checkout.Payments are processed securely via third-party gateways (e.g., Razorpay, PayU). Full payment is required before order processing.Discounts, coupons, or promotions are valid only as specified and non-transferable.
3. Product Descriptions
We strive for accuracy in product images, descriptions, dimensions, and specifications. However, colors may vary due to screen settings, and minor variations in finish or size may occur due to handmade craftsmanship. Images are for illustration; actual products may differ slightly. Contact us at [Reflectionelite.com@gmail.com] for clarifications.
4. Order Acceptance
All orders are subject to acceptance. We may refuse or cancel orders for reasons including:Product unavailability.Pricing errors.Insufficient stock.Suspected fraud.
You will be notified via email if an order is canceled, with a full refund issued promptly.
5. Shipping and Delivery
Orders ship from [parra, Goa, India] via trusted couriers (e.g., Delhivery, Blue Dart).Shipping times: [Estimated Days, 7-15 business days] within India, subject to location and stock.You are responsible for providing complete, accurate shipping details. We are not liable for delays due to incorrect addresses or customs (for international, if applicable).Risk of loss transfers to you upon delivery. Track orders via your account.
6. Returns and Refunds
We want you to love your premium mirrors. Our policy:Damaged/Defective: Contact us within 48 hours of delivery with photos for free replacement or refund.Wrong Item: Report within 7 days for exchange.Change of Mind: 7-day return window from delivery (unopened, unused, original packaging). Shipping fees non-refundable.Refunds processed within 5-10 business days to original payment method. No cash refunds. Email [Reflectionelite.com@gmail.com] to initiate returns. Non-returnable: custom orders, clearance items.
7. Prohibited Uses
You agree not to:Use the Site for unlawful purposes or infringe intellectual property rights.Post false reviews, spam, or abusive content.Attempt to hack, overload, or disrupt the Site.Commercial reselling without permission. Violations may lead to account termination and legal action.
8. Limitation of Liability
To the fullest extent permitted by law, [Reflection Elite] shall not be liable for indirect, incidental, or consequential damages (e.g., loss of profits). Our total liability shall not exceed the amount paid for the product. Products are sold "as is"; we disclaim warranties beyond legal requirements. Advice on styling or installation is for guidance only.
9. Governing Law
These Terms are governed by the laws of India. Any disputes shall be resolved exclusively in the courts of [Goa, India]. For arbitration (if applicable under law), refer to our process.
10. Changes to Terms
We may update these Terms; changes will be posted here with the "Last Updated" date. Continued use constitutes acceptance. Contact InformationQuestions? Email [Reflectionelite.com@gmail.com] during [monday-Saturday], [Hours, 9 AM - 9 PM IST].Thank you for shopping with [Reflection Elite]. Elevate your space with us.
